Overview

The Delivery Strategy describes the implementation and roll-out plan Learnership Support Systems (Pty) Ltd expects to implement SAQA 93994, LP 94079: NC Labour Relations Practice: Dispute Resolution: Legislation and Human Resource Support for learners over a period of 24 months.

This document should be read with the Curriculum of SAQA 93994, LP 94079: NC Labour Relations Practice: Dispute Resolution: Legislation and Human Resource Support, NQF 5 with the applicable Notional Hours Matrix.

Ideology

The various clustered modules should be used as building blocks to achieve the full qualification. Most learners within Learnership Support Systems (Pty) Ltd will enrol for the full qualification for a period of 24 months.

Alternatively, learners will be able to enrol per module and be assessed in accordance and after achieving all eight modules, be offered the opportunity to write the Final Integrated Summative Assessment to achieve the full qualification.

Within Learnership Support Systems (Pty) Ltd integration is a vital part of the Final Integrated Summative Assessment and hence the development of only one integrated assessment at the end of all eight modules called the Final Integrated Summative Assessment.

Who should attend?

  • The Commission for Conciliation, Mediation and Arbitration (CCMA).
  • The Department of Labour.
  • Labour law, labour courts (including appeal courts) and labour consultants.
  • Bargaining and statutory councils.
  • Private labour agents.
  • Public and private labour advice offices.
  • Law firms, particularly labour lawyers.
  • Commercial organisations
  • Learner that wish to enter the labour relations: dispute resolution field

Delivery Method:

Contact learning based on classroom training integrated with technology e.g. tutoring letters. (Blended Delivery)

Practical / Workplace integration of knowledge and application of generic skills as per critical cross-field outcomes will be assessed through the summative assessment practical/project activities.

Final Integrated Summative Assessment – Assessment on the exit level outcomes of the qualification.

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Learning Approach:

Unit Standards will be clustered within eight module and learners will work through the eight modules to obtain the full qualification. An integrated approach will be followed during the implementation of the clustered module.

The summative assessments have been developed in such a way those unit standards presented does not cause duplicated assessments but a more integrated approach, even though the focus is done on ensuring that all the specific outcomes and assessment criteria are covered. No individual unit standard will be assessed, it will be done through an integrated approach.

Assessment and certification:

1. Formative Assessments
  • Formative Assessments is done through the completion of the Formative Assessment Workbook activities that are developed in a developmental nature to measure the learner’s progress and understanding of the content of the learning unit. Formative Assessments is done on all unit standards content to address each specific outcome, assessment criteria.
  • The Formative Assessment Workbook is completed during the learning period and is viewed and signed off by the applicable Facilitator.
  • Where Unit Standards have been integrated the same approach will be followed to ensure the learner has sufficient understanding of each specific outcome, assessment criteria and in such manner to develop the critical cross-field outcomes of each unit standard through the application of embedded knowledge and practicals to generate the generic skills.
  • Formative Assessments makes provision for self-reflection and self-assessment on the critical cross-field outcomes.
  • Formative Assessments shall be done continuously and is a pre-requisite prior to the Summative Assessments.
2. Summative Assessments
  • Summative Assessments is done through the completion of the Summative Assessment Guide. This Guide is presented to the Learner and should be completed within the prescribed time period.
  • The Summative Assessment is module based where the assessments are integrated within the specific module.
    • Integrated Knowledge Questionnaire (Summative Assessment Activity 1) – Which is written in the presence of the Assessor.
    • Practical / Workplace activities (Summative Assessment Activity 2 – 4 or whatever is suitable in accordance with the module) – This is specifically developed to ensure the generic skills as generated through the critical cross-field outcomes are achieved. These practical activities form the portfolio of evidence that the learner should submit in order to be found competent on the specific module.
    • Range statement assessments are integrated with the Knowledge Questionnaire and the Practical activities and are not done separately or with specific questions but are done in a more integrated manner in context with the overall exit level outcomes of the qualification holistically.
  • The Summative Assessment also focuses on addressing the specific Exit Level Outcomes of the Qualification within the context of the specific module.
  • In the Summative Assessment Guide the learner is responsible to ensure that the following should be completed to ensure the authenticity of the evidence presented:
    • Third Party testimony to ensure the Practical activities have taken place.
    • Logbook recording and signed off by the particular supervisor/mentor/coach/ Facilitator.
  • Where learners have not achieved competency they will be reassessed in terms of procedure as set out by the Assessment Policy of Learnership Support Systems (Pty) Ltd. However, the actual assessment will only be done in areas of Not-Yet-Competency and will be on the identical questions (knowledge questionnaire) and practical activities as in the first assessment.
3. Final Integrated Summative Assessments
  • The Final Integrated Summative Assessments is done through the completion of the FISA Guide. This Guide is presented to the Learner and should be completed within the prescribed time period.
  • The Final Integrated Summative Assessments focuses on the integration of the Exit Level Outcomes of the Qualification and are done when an exit level outcome has been addressed sufficiently.
    E.g. the activity pertaining to Exit Level Outcome 1 can be presented to the learner after successful completion of the Summative Assessment of Module / Module 1 or alternatively the activities are presented to the Learner at the end of the learning programme. Whatever method is more practical for the learner and the Provider and the Workplace will be followed.
  • The Final Integrated Summative Assessments takes a more practical approach and will focus on ensuring that the learner is competent in the actual performance measurement of the exit level outcomes. Where necessary knowledge will be tested in terms of Exit Level Outcomes 2, 5, and  6.
  • Where learners have not achieved competency they will be reassessed in terms of procedure as set out by the Assessment Policy of Learnership Support Systems (Pty) Ltd. However, the actual assessment will only be done in areas of Not-Yet-Competency and will be on the identical questions (knowledge questionnaire) and practical activities as in the first assessment.
    Integration is done throughout the various modules with the attached Practical Assessments as developed per module. Each Module has been clustered in accordance with SAQA requirements with the necessary integrated assessments that are directed towards Occupational Learning Fields.
  • After the completion of module eight or after completing all ten modules (irrespective of the order), learners will be prepared for the Final Integrated Summative Assessment between 2 – 3 weeks of revising the contents of the ten modules in a refreshment approach to ensure the learners are ready for the Final Integrated Summative Assessment.

Implementation Plan/Roll-out Strategy

The implementation plan is organised according to the cluster modules as suitable for Learnership Support Systems (Pty) Ltd.

The clusters have been worked out in accordance with the Exit Level Outcomes of the full qualification but also in accordance with the delivery method of Learnership Support Systems (Pty) Ltd in relation to the qualification.

This is how the SAQA Qualification: 93994, LP 94079 will be presented to learners

Labour Relations Practice: Dispute Resolution
SAQA ID CODE 93994, LP 94079                                                 
NQF LEVEL 5
Minimum Credits as per SAQA document 241
Credits as per Provider Learning Programme                 242
FIRST YEAR   SECOND YEAR
CREDITS FOR YEAR 1 121 CREDITS FOR YEAR 2 121
NOTIONAL HOURS FOR YEAR 1 1210 NOTIONAL HOURS FOR YEAR 2 1210
Maximum Duration for Learner 1210 Maximum Duration for Learner 1210
Maximum Duration for Learner (Months) 12 months Maximum Duration for Learner (Months) 12 months

FIRST YEAR

Module 1 – Communication and interpersonal management (ELO1 & ELO2)

Type U/S ID Unit Standard Title NQF Level Credits
Fundamental 115792 Access, process, adapt and use data from a wide range of texts 5 5
Fundamental 12433 Use Communication techniques effectively 5 8
Fundamental 10591 Conduct Interpersonal management 6 6
Elective 15234 Apply efficient time management to the work of a department/division/section 5 4
Total Credits 23
Notional Hours 230

Module 2 – South Africa Legal Framework (ELO2 & ELO5)

Type U/S ID Unit Standard Title NQF Level Credits
Fundamental 119938 Demonstrate an understanding of the South African legal framework 5 5
Core 119931 Describe and apply an understanding of the Interpretation Act, 33 of 1957(Interpretation of Statutes Act) 6 6
Core 117120 Analyse the Pension Funds Act as it applies to the administration of retirement funds 4 3
Core 119942 Apply the provisions of the Extension of Security of Tenure Act, 62 of 1997 (ESTA) 5 5
Total Credits 19
Notional Hours 190

Module 3  – Labour Relations Statutes  (ELO5 & ELO6)

Type U/S ID Unit Standard Title NQF Level Credits
Core 114273 Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 5 6
Core 119924 Interpret and apply provisions of the Labour Relations Act relating to organisational rights 5 4
Core 119955 Interpret and apply the codes of good practice and guidelines in the Labour Relations Act and Sectoral Determination 5 8
Core 114274 Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 if 1997) 5 8
Core 119943 Interpret and apply employment equity legislation to industry charters 5 6
Elective 11907 Draft an employment contract 5 3
Total Credits 35
Notional Hours 350

 Module 4 – Labour Dispute Forums (ELO5 & ELO6)

Type U/S ID Unit Standard Title NQF Level Credits
Core 119950 Describe the functions of mediating bodies in labour relations 4 10
Core 114224 Demonstrate and apply an understanding of the CCMA Rules 5 3
Elective 114228 Demonstrate and apply an understanding of bargaining council rules 5 3
Total Credits 16
Notional Hours 160

Module 5 – Statutory considerations within Labour Disputes (ELO6)

Type U/S ID Unit Standard Title NQF Level Credits
Core 119935 Apply the Arbitration Act in dispute resolution 5 4
Core 119936 Apply case law and judicial precedents to labour related issues 5 6
Elective 119927 Apply the Public Service Act in mediation 5 6
Elective 119928 Apply the Promotion of Access to Information Act in mediation 5 3
Elective 119948 Apply the Protected Disclosure Act in mediation 5 3
Elective 119926 Apply the Occupational Health and Safety Act and the Mine Health and Safety Act inmediation 5 3
Elective 119951 Apply the Compensation for Occupational Injury and Disease Act in mediation 5 3
Total Credits 28
Notional Hours
280

SECOND YEAR

Module 6 – Fundamentals of Litigation (ELO2 & ELO5 & ELO6)

Type U/S ID Unit Standard Title NQF Level Credits
Fundamental 119953 Apply principles of dispute management in labour relations 5 10
Core 119940 Interpret unfair labour practice legislation in dispute resolution. 5 6
Core 119944 Analyse and interpret unfair dismissal in dispute resolution 6 10
Elective 119937 Describe the Promotion of Administration of Justice Act and the principles of Administration 5 3
Fundamental 119939 Conduct negotiations in labour mediation 5 6
Core 115326 Identify and apply principles of law of evidence 5 6
Core 119952 Establish basic principles of evidence in mediat 5 6
Total Credits 47
Notional Hours 470

Module 7 – Conciliations & Arbitrations (ELO3, ELO4 & ELO5)

Type U/S ID Unit Standard Title NQF Level Credits
Core 10985 Conduct a disciplinary hearing 6 5
Core 119929 Manage and conduct an in limine hearing 6 6
Core 114229 Conduct a pre-conciliation by telephone in terms of the CCMA Rules 5 8
Core 119946 Conduct a labour conciliation process 5 12
Core 119930 Conduct referrals in labour conciliation 5 6
Core 119941 Manage and conduct an arbitration process 5 12
Total Credits 49
Notional Hours 490

Module 8 – Awards and internal CCMA processes (ELO4)

Type U/S ID Unit Standard Title NQF Level Credits
Core 119934 Consider a condonation application 5 5
Core 119925 Consider Advisory awards in labour disputes 6 6
Core 119933 Write arbitration awards 5 8
Core 119945 Consider rescission and variation applications 6 6
Total Credits 25
Notional Hours 250

Total credits for programme (Module 1,2,3,4,5,6,7,8)

242

Total Notional Hours for Programme (Module 1,2,3,4,5,6,7,8)

2420

Duration of training (in months)

24 Months

Implementation Plan/Roll-out Strategy

The implementation plan is organised according to the cluster modules as suitable for Learnership Support Systems (Pty) Ltd.

The clusters have been worked out in accordance with the Exit Level Outcomes of the full qualification but also in accordance with the delivery method of Learnership Support Systems (Pty) Ltd in relation to the qualification.

This is how the SAQA Qualification: 93994, LP 94079 will be presented to learners

Labour Relations Practice: Dispute Resolution

 

SAQA ID CODE 93994, LP 94079
NQF LEVEL 5
Minimum Credits as per SAQA document 241
Credits as per Provider Learning Programme 242
Labour Relations Practice: Dispute Resolution
FIRST YEAR
CREDITS FOR YEAR 1 121
NOTIONAL HOURS FOR YEAR 1 1210
Maximum Duration for Learner 1210
Maximum Duration for Learner (Months) 12 months
  SECOND YEAR
CREDITS FOR YEAR 2 121
NOTIONAL HOURS FOR YEAR 2 1210
Maximum Duration for Learner 1210
Maximum Duration for Learner (Months) 12 months

FIRST YEAR

Module 1 – Communication and interpersonal management (ELO1 & ELO2) | Credits: 23 | Notional Hours: 230
  1. Access, process, adapt and use data from a wide range of texts
    Type: Fundamental | U/S ID: 115792 | NQF Level: 5 | Credits: 5
  2. Sustain oral interaction across a wide range of purposes, audiences and contexts
    Type: Fundamental | U/S ID: 12433 | NQF Level: 5 | Credits: 8
  3. Demonstrate understanding of the OBET approach within the context of an NQF
    Type: Fundamental | U/S ID: 10591 | NQF Level: 6 | Credits: 6
  4. Provide information and advice regarding skills development and related issues
    Type: Elective | U/S ID: 15234 | NQF Level: 5 | Credits: 4
Module 2 – South Africa Legal Framework (ELO2 & ELO5) | Credits: 19 | Notional Hours: 190
  1. Demonstrate an understanding of the South African legal framework
    Type: Fundamental | U/S ID: 119938 | NQF Level: 5 | Credits: 5
  2. Describe and apply an understanding of the Interpretation Act, 33 of 1957(Interpretation of Statutes Act)
    Type: Core | U/S ID: 119931 | NQF Level: 6 | Credits: 6
  3. Analyse the Pension Funds Act as it applies to the administration of retirement funds
    Type: Core | U/S ID: 117120 | NQF Level: 4 | Credits: 3
  4. Apply the provisions of the Extension of Security of Tenure Act, 62 of 1997 (ESTA)
    Type: Core | U/S ID: 119942 | NQF Level: 5 | Credits: 5
Module 3 – Labour Relations Statutes (ELO5 & ELO6) | Credits: 35 | Notional Hours: 350
  1. Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils
    Type: Core | U/S ID: 114273 | NQF Level: 5 | Credits: 6
  2. Interpret and apply provisions of the Labour Relations Act relating to organisational rights
    Type: Core | U/S ID: 119924 | NQF Level: 5 | Credits: 4
  3. Interpret and apply the codes of good practice and guidelines in the Labour Relations Act and Sectoral Determination
    Type: Core | U/S ID: 119955 | NQF Level: 5 | Credits: 8
  4. Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 if 1997)
    Type: Core | U/S ID: 114274 | NQF Level: 5 | Credits: 8
  5. Interpret and apply employment equity legislation to industry charters
    Type: Core | U/S ID: 119943 | NQF Level: 5 | Credits: 6
  6. Draft an employment contract
    Type: Elective | U/S ID: 11907 | NQF Level: 5 | Credits: 3
Module 4 – Labour Dispute Forums (ELO5 & ELO6) | Credits: 16 | Notional Hours: 160
  1. Describe the functions of mediating bodies in labour relations
    Type: Core | U/S ID: 119950 | NQF Level: 4 | Credits: 10
  2. Demonstrate and apply an understanding of the CCMA Rules
    Type: Core | U/S ID: 114224 | NQF Level: 5 | Credits: 3
  3. Demonstrate and apply an understanding of bargaining council rules
    Type: Elective | U/S ID: 114228 | NQF Level: 5 | Credits: 3
Module 5 – Statutory considerations within Labour Disputes (ELO6) | Credits: 28 | Notional Hours: 280
  1. Apply the Arbitration Act in dispute resolution
    Type: Core | U/S ID: 119935 | NQF Level: 5 | Credits: 4
  2. Apply case law and judicial precedents to labour related issues
    Type: Core | U/S ID: 119936 | NQF Level: 5 | Credits: 6
  3. Apply the Public Service Act in mediation
    Type: Elective | U/S ID: 119927 | NQF Level: 5 | Credits: 6
  4. Apply the Promotion of Access to Information Act in mediation
    Type: Elective | U/S ID: 119928 | NQF Level: 5 | Credits: 3
  5. Apply the Protected Disclosure Act in mediation
    Type: Elective | U/S ID: 119948 | NQF Level: 5 | Credits: 3
  6. Apply the Occupational Health and Safety Act and the Mine Health and Safety Act in mediation
    Type: Elective | U/S ID: 119926 | NQF Level: 5 | Credits: 3
  7. Apply the Compensation for Occupational Injury and Disease Act in mediation
    Type: Elective | U/S ID: 119951 | NQF Level: 5 | Credits: 3

SECOND YEAR

Module 6 – Fundamentals of Litigation (ELO2 & ELO5 & ELO6) | Credits: 47 | Notional Hours: 470
  1. Apply principles of dispute management in labour relations
    Type: Fundamental | U/S ID: 115790 | NQF Level: 5 | Credits: 10
  2. Interpret unfair labour practice legislation in dispute resolution
    Type: Core | U/S ID: 115789 | NQF Level: 5 | Credits: 6
  3. Analyse and interpret unfair dismissal in dispute resolution
    Type: Core | U/S ID: 114924/263976 | NQF Level: 6 | Credits: 10
  4. Describe the Promotion of Administration of Justice Act and the principles of Administration
    Type: Elective | U/S ID: 15221 | NQF Level: 5 | Credits: 3
  5. Conduct negotiations in labour mediation
    Type: Fundamental | U/S ID: 15221 | NQF Level: 5 | Credits: 6
  6. Identify and apply principles of law of evidence
    Type: Core | U/S ID: 15221 | NQF Level: 5 | Credits: 6
  7. Establish basic principles of evidence in mediation
    Type: Core | U/S ID: 15221 | NQF Level: 5 | Credits: 6
Module 7 – Conciliations & Arbitrations (ELO3, ELO4 & ELO5) | Credits: 49 | Notional Hours: 490
  1. Conduct a disciplinary hearing
    Type: Core | U/S ID: 10985 | NQF Level: 6 | Credits: 5
  2. Manage and conduct an in limine hearing
    Type: Core | U/S ID: 119929 | NQF Level: 6 | Credits: 6
  3. Conduct a pre-conciliation by telephone in terms of the CCMA Rules
    Type: Core | U/S ID: 114229 | NQF Level: 5 | Credits: 8
  4. Conduct a labour conciliation process
    Type: Core | U/S ID: 119946 | NQF Level: 5 | Credits: 12
  5. Conduct referrals in labour conciliation
    Type: Core | U/S ID: 119930 | NQF Level: 5 | Credits: 6
  6. Manage and conduct an arbitration process
    Type: Core | U/S ID: 119941 | NQF Level: 5 | Credits: 12
Module 8 – Awards and internal CCMA processes (ELO4) | Credits: 25 | Notional Hours: 250
  1. Consider a condonation application
    Type: Core | U/S ID: 119934 | NQF Level: 5 | Credits: 5
  2. Consider Advisory awards in labour disputes
    Type: Core | U/S ID: 119925 | NQF Level: 6 | Credits: 6
  3. Write arbitration awards
    Type: Core | U/S ID: 119933 | NQF Level: 5 | Credits: 8
  4. Consider rescission and variation applications
    Type: Core | U/S ID: 119945 | NQF Level: 6 | Credits: 6

Total credits for programme (Module 1,2,3,4,5,6,7,8): 242

Total Notional Hours for Programme (Module 1,2,3,4,5,6,7,8): 2420

Duration of training (in months): 24 Months

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